Privacy policy

Nouèm Oil & Nature

Version: September 2026

1. Who is responsible for your personal data?
Nouèm Oil & Nature attaches great importance to the protection of your personal data and processes it in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy legislation.

The data controller is:
Nouèm Oil & Nature
Noordland 51, 2548 WB Den Haag

KvK-nummer: 97514365
Btw-identificatienummer: NL005274930B25

E-mail: info@nouemoil.com

Telefoonnummer: +31 (0)6 14542800
Website: www.nouemoil.com

2. What personal data does Nouèm Oil & Nature process?
Depending on how you use our website, place an order or contact us, we may process, among other things, your name, address details, billing and delivery address, email address, telephone number, order details, order number, transaction and payment status, correspondence, return and complaint details, IP address, browser and device data, and information regarding your use of our webshop.
When you subscribe to marketing communications, we may also process your email address, marketing preferences and information regarding your consent.

A customer account is not yet available; this feature will be added to the website shortly. Once available, we may also process account data, such as your login details, account settings and order history.
We only collect personal data that is necessary for the purposes set out in this privacy policy.

3. Why do we process personal data?
Nouèm Oil & Nature processes personal data for:

processing and fulfilling orders;
receiving and processing payments;
delivering orders;
sending order and dispatch updates;
handling queries, complaints, returns and warranty claims;
complying with administrative, tax and statutory obligations;
fraud prevention and webshop security;
improving our products, services and website;
sending newsletters and marketing communications, to the extent permitted by law;
collecting and publishing customer reviews.

We process personal data solely for the purposes for which it was collected.

4. What legal bases do we rely on to process personal data?
Nouèm Oil & Nature only processes personal data where there is a valid legal basis.
When placing an order, processing is primarily necessary for the performance of the contract. For instance, without a name and delivery address, we cannot deliver your order.
We process certain personal data pursuant to a statutory obligation, such as data that forms part of our financial records.
For security, fraud prevention, handling certain commercial disputes and safeguarding our webshop, we may rely on legitimate interests, provided all statutory requirements are met.
Where consent is required, such as for specific marketing activities or tracking technologies, we process personal data based on your consent. Consent can be withdrawn at any time.

5. Orders
When you place an order via www.nouemoil.com, we use the details required to fulfil your order.
This includes, among other things, your contact details, delivery address, billing details, the products ordered, the purchase amount and information regarding your payment status.
Where necessary, this data may be shared with third parties involved in fulfilling your order, such as our webshop platform provider, payment service provider and carrier.

6. Payments
Depending on the available payment methods, payments may be made via, among others, iDEAL, Bancontact, credit card (Visa and Mastercard), Apple Pay, Google Pay, PayPal and Klarna.

For payment processing, Nouèm Oil & Nature uses Stripe and the payment methods offered through Stripe.

Sensitive payment details, such as full credit card details, are not stored by Nouèm Oil & Nature, but are processed directly by the relevant payment service provider.

The relevant payment service provider may act as an independent data controller for certain processing activities. In that case, that service provider's own privacy policy also applies.

When using pay-later services such as Klarna, credit checks or acceptance assessments may be carried out. Nouèm Oil & Nature has no influence over these assessments and only receives the information strictly necessary for the completion of the order.

7. Hosting and webshop platform
The domain name and hosting of the Nouèm Oil & Nature webshop are provided by Antagonist. Webshop data is stored and processed via Supabase (database). Personal data such as contact details, delivery and billing details, order and transaction data, and technical data such as IP addresses are processed in this context. Antagonist and Supabase process this data exclusively on behalf of Nouèm Oil & Nature. Emails regarding your order are sent via Resend.

8. Shipping and delivery
To deliver an order, we share the necessary personal data with the carrier delivering the order.
This may include, for example, your name, delivery address, email address and/or telephone number where required for delivery, track & trace, or delivery updates.
We do not share more data with a carrier such as PostNL or DHL than is reasonably necessary for the execution of the delivery.

9. Customer service and complaints
When you contact Nouèm Oil & Nature, we process the information you provide in order to handle your query, complaint, return request or other enquiry.
This may include your contact details, order number, correspondence and any photos submitted by you.
Please refrain from providing personal data that is not necessary for handling your request.

10. Notifications regarding cosmetic products
When you contact us regarding an undesirable effect from a cosmetic product, the information you provide may include data concerning your health.
Nouèm Oil & Nature processes such information exclusively to the extent necessary and legally permitted to handle and investigate your report, monitor product safety, and comply with applicable statutory obligations.
Where health data is processed, this is done solely if, in addition to a GDPR legal basis, an applicable exception for special category personal data applies.
In the event of a serious undesirable effect (SUE), the responsible person and/or distributor may be legally required to report certain information to the competent authority. Article 23 of the European Cosmetics Regulation sets out a specific reporting obligation in this regard. When making such reports, Nouèm Oil & Nature only processes data strictly necessary for that purpose.

11. Newsletter and marketing
To send newsletters and marketing communications, Nouèm Oil & Nature may use Klaviyo or comparable email marketing software.

When you subscribe to a newsletter or other marketing communications requiring consent, we use your data only after you have given your consent.

You can unsubscribe at any time via the unsubscribe link in the email or by contacting us at info@nouemoil.com.

Where permitted by law to inform existing customers about similar products without separate consent, we always provide a straightforward option to object to further commercial communications.

Withdrawing consent does not affect the lawfulness of processing carried out prior to the withdrawal.

12. Cookies and similar technologies
Our webshop uses functional, analytical and marketing cookies, as well as similar technologies.

Functional cookies are necessary for the proper functioning of the website, shopping basket, checkout, security and user preferences.

Analytical cookies may be used to gain insights into website usage. For this purpose, Nouèm Oil & Nature uses Google Analytics 4.

For advertising and remarketing purposes, technologies such as Google Ads Conversion Tracking, Google Remarketing and Meta Pixel may be used, where activated and strictly subject to consent.

Cookies and tracking technologies requiring consent are placed only after valid consent has been obtained via the cookie banner.

You can modify your preferences or withdraw previously given consent at any time via the cookie settings. More information on the use of cookies and similar technologies can be found in the cookie policy of Nouèm Oil & Nature.

13. Who may we share personal data with?
Nouèm Oil & Nature may share personal data with:

Antagonist (domain and hosting);
Supabase (database and data storage);
Stripe and affiliated payment partners;
PostNL;
Klaviyo;
Google Analytics 4;
Google Ads;
Meta;
Review platforms such as Judge.me;
IT, hosting and security service providers;
Legal, tax and administrative advisers.

Personal data is shared only to the extent necessary for the performance of our services or to comply with a statutory obligation.

Nouèm Oil & Nature never sells personal data to third parties.

14. Reviews

To collect and publish customer reviews, Nouèm Oil & Nature uses Judge.me.

After an order is placed, the customer may receive an invitation to leave a review.

When a review is submitted, the first name, surname, town/city of residence and content of the review may be visible to website visitors.

Reviews are published solely to inform consumers about experiences with our products and services.

15. Personal data outside the European Economic Area
Certain service providers may process personal data outside the Netherlands or outside the European Economic Area (EEA).
Where personal data is transferred to a country outside the EEA, we ensure that a valid legal basis for international data transfers exists and, where necessary, that appropriate safeguards are implemented.
The GDPR does not prohibit processing outside Europe, but establishes conditions for international transfers of personal data.

16. How long do we retain personal data?
Nouèm Oil & Nature retains personal data for no longer than necessary for the purposes for which it was collected.

In principle, the following retention periods apply:

order and billing details: 7 years;
data from the financial records: 7 years;
customer accounts: for as long as the account remains active;
newsletter details: until consent is withdrawn or unsubscription occurs;
customer queries and correspondence: for as long as necessary to handle the request;
review details: for as long as the review is actively published.

When personal data is no longer necessary, it is deleted or anonymised.

17. Security
Nouèm Oil & Nature takes appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, destruction or unauthorised disclosure.
Among other things, we use security features available within our webshop and payment services.
However, no electronic data processing system can guarantee an absolute zero risk.
In the event of a personal data breach, we act in accordance with applicable statutory obligations.

18. Your privacy rights
Under the GDPR, depending on your circumstances, you may exercise rights including the right of access, rectification, erasure, restriction of processing, objection, data portability, and the right to withdraw previously given consent.
A request can be submitted to info@nouemoil.com.
We may request additional information where reasonably necessary to verify your identity and prevent personal data from being disclosed to the wrong person.
In principle, we respond to a privacy request within one month. This period may only be extended under the terms of the GDPR in the case of complex or numerous requests.

19. No solely automated decision-making by Nouèm Oil & Nature
Nouèm Oil & Nature does not take decisions based solely on automated processing that produce legal effects or similarly significant effects for the customer.
Third parties, such as a pay-later service provider, may use automated checks for their own services. Where they independently process personal data in doing so, their own privacy terms and statutory obligations apply.

20. Right to lodge a complaint
Do you have questions or complaints regarding how Nouèm Oil & Nature handles personal data? Please feel free to contact us first at info@nouemoil.com.
In addition, you have the right to lodge a complaint with the Dutch Data Protection Authority (*Autoriteit Persoonsgegevens*).
The Dutch Data Protection Authority confirms that data subjects have the right to lodge a complaint and that organisations must, in principle, respond to privacy requests within one month. More information about lodging a complaint can be found on the website of the Dutch Data Protection Authority.

21. Minors
Our products and webshop are not specifically targeted at children under the age of 16.
If we discover that personal data of a minor requiring consent from a parent or legal guardian has been collected without a valid legal basis, we will take appropriate measures.

22. Amendments to this privacy policy
Nouèm Oil & Nature may amend this privacy policy when our webshop, services, systems used or applicable laws and regulations change.
The most current version is published on nouemoil.com.
The date of the latest version is stated at the top of this privacy policy.

23. Contact
Do you have questions about this privacy policy, the processing of your personal data, or would you like to exercise your privacy rights? Please contact:

Nouèm Oil & Nature
Noordland 51, 2548 WB Den Haag

KvK-nummer: 97514365
Btw-identificatienummer: NL005274930B25

E-mail: info@nouemoil.com
Website: www.nouemoil.com