Frequently asked questions

Choose your product, add it to your bag, select your country and click Checkout. Enter your details and pay securely. Your order is final once the payment succeeds.

Yes, you enter your code at checkout, in the payment step. One code per order; a personal newsletter code can be used once.

Yes, all prices are in euros and include VAT. You see shipping costs in your bag before you pay.

You check out securely via Stripe. Depending on your country you can choose iDEAL, Bancontact, Visa, Mastercard, Apple Pay and Google Pay; PayPal and Klarna (pay later) where available.

Yes. Within a few minutes you'll receive an email with your order number and your invoice (PDF) attached. Nothing arrived? Check your spam folder too.

Email info@nouemoil.com as soon as possible. Once your order has been processed or handed to the carrier we can no longer change it; you can then use your right of withdrawal.

Yes, you can enter a different delivery address at checkout.

No, you order without an account. A customer account and wishlist are coming to the website soon.

With most methods immediately. Only after a successful payment do you receive the confirmation and do we process your order.

Yes. Payments run through Stripe over a secure connection. We never store card or bank details.

In exceptional cases, for example if a product is no longer available, address details are incorrect, there is a payment problem or an obvious price error. If you already paid, you'll be refunded as soon as possible.

Current rates per country and the free-shipping threshold are on the Shipping & returns page. You always see the cost for your country in the bag before you pay.

To the Netherlands, Belgium and the other countries available at checkout. Outside the EU, import duties, local VAT or customs fees may apply; these are paid by the recipient.

Orders paid on working days before 16:00 usually leave the same day. We process orders Monday to Friday, except public holidays.

Once your parcel has shipped, you'll receive an email with your Track & Trace code and a link to follow it at PostNL. Nothing arrived? Please also check your junk or spam folder.

Email info@nouemoil.com within 48 hours of receipt, with photos of the product and packaging. We'll find a suitable solution.

You have 30 days after receipt. Go to 'Withdraw purchase / returns' at the bottom of every page, enter your order number and email and choose the products. You'll get an immediate confirmation.

Our cosmetics are delivered sealed. For hygiene reasons a product can only be returned if the seal is intact and it is unopened and unused. Your statutory rights always apply to damaged, defective or wrong items.

Within 14 days at the latest, via the same payment method. We may wait until we have received the return or you have shown proof of sending it.

Return shipping is at your cost. If a product is damaged, defective or wrongly delivered we reimburse reasonable return costs.

Nouèm Oil & Nature, Noordland 51, 2548 WB The Hague, the Netherlands. Please register your return on the returns page first.

Each product page explains how to use that oil, step by step. Start with a few drops and build up gently.

Radiance Face Oil is for skin, Clean Beard Oil for the beard and the skin beneath, and Renewal Scalp Oil, Restore Oil and Silk Ends Hair Oil are for scalp and hair. Each product page explains what the oil is for.

Our products contain natural ingredients. Small differences in colour, scent or texture are normal and not a defect.

Each product page lists the key ingredients with explanations, plus the full ingredient list (INCI).

Check the full ingredient list on the product page first. If in doubt, patch test on a small area or ask your doctor for advice.

Yes. A safety assessment (CPSR) was carried out for our cosmetics before sale under EU cosmetics law. An individual reaction is always possible; follow the instructions and warnings.

Yes, use the Become a partner page to submit a request for salons, spas and shops.

We agree on that together, based on your business and needs.

Yes, that's exactly what a business account is for. We discuss the terms personally.

Only what's needed for your order, question or sign-up, such as name, address and email. Order records are kept for 7 years for tax reasons. More in our privacy policy.

Use 'Cookie settings' at the bottom of every page to change or withdraw your choice at any time. More in our cookie policy.