Shipping & returns

Shipping

We do our utmost to process your order quickly, carefully, and securely. All orders are dispatched from our warehouse to the delivery address provided by you.

Orders are processed on working days from Monday to Friday, excluding official public holidays.

Processing Time and Delivery Time

Orders placed on working days before 16:00, with payment successfully received, are generally processed and dispatched on the same working day.

During busy periods, public holidays, or due to circumstances affecting the carrier, delivery may take longer.

No rights can be derived from the stated delivery times.

Shipping Costs and Delivery Times

No rights can be derived from the stated delivery times.

For other European countries, the available shipping options, delivery charges, and estimated delivery times will be displayed automatically during checkout.

Carriers

Nouèm Oil & Nature partners with reliable carriers, including:

• PostNL

During checkout, it may be possible to select a specific carrier. Where this option is not available, Nouèm Oil & Nature will select the carrier best suited to ensure fast and secure delivery.

Track & Trace

As soon as your order has been dispatched, you will receive an email containing your Track & Trace code.

You can use this code to follow the progress of your parcel via the carrier's website.

Have you not received a dispatch confirmation? Please check your junk or spam folder.

Not at Home at Delivery

If you are not present at the time of delivery, the carrier will follow its standard delivery procedure. In many cases, the parcel will be left with neighbours, delivered to a local pick-up point, or a new delivery attempt will be scheduled.

Please consult the Track & Trace information for the latest status of your parcel.

Delayed Delivery

While we strive to ensure timely delivery, we cannot be held responsible for delays caused by carriers, force majeure, adverse weather conditions, or other circumstances beyond our control.

If a delivery is significantly delayed, please contact us at info@nouemoil.com so that we can find an appropriate solution together.

Incorrect or Damaged Item Received

Have you received an incorrect item, or has your order arrived damaged?

Please contact us within 48 hours of receipt at info@nouemoil.com, including photos of the product and packaging where possible.

We will assess your enquiry as quickly as possible and provide a suitable solution.

Missing Parcel

Does the Track & Trace indicate that your order has been delivered, but you have not received the parcel?

Please contact us as soon as possible. In consultation with the carrier, we will initiate an investigation into the delivery.

International Shipping

For deliveries outside the European Union, import duties, local taxes, VAT, clearance charges, and other customs fees may apply. These costs are the responsibility of the recipient and will not be reimbursed by Nouèm Oil & Nature. Deliveries may also be subject to delays due to customs checks.

Returns Policy

Returns

Not satisfied with your purchase? No problem. At Nouèm Oil & Nature, we strive for the highest quality and customer satisfaction. That is why we offer a 30-day return period following receipt of your order.

Within this timeframe, you may return your order subject to the conditions set out in this returns policy.

Return Period

You have the right to return your order within 30 days of receipt.

Within this period, you may notify us that you wish to exercise your right of return without providing a reason.

Following the notification of your return, you must send the product back to us within a reasonable period.

Conditions for Returns

To be eligible for a return, we ask that you:

• handle the product with care;
• return the product complete;
• use the original packaging where reasonably possible;
• return all included accessories and components.

You are permitted to inspect and assess the product in the same manner you would be allowed to in a physical shop.

Sealed Cosmetic Products

For reasons of health protection and hygiene, cosmetic products from Nouèm Oil & Nature are supplied in sealed packaging.

The right of return applies solely if:

• the product seal remains completely intact;
• the product is unopened;
• the product has not been used.

Once the seal of the product has been broken, opened, or removed, the right of return is forfeited and the product can no longer be returned.

This exception applies in accordance with statutory regulations for sealed goods that are unsuitable for return due to health protection or hygiene reasons once the seal has been broken.

This does not affect your statutory rights if a product is damaged, defective, or incorrectly supplied.

Damaged or Incorrectly Delivered Products

Have you received a damaged product or the wrong item?

Please contact us as soon as possible at info@nouemoil.com, including photos where possible of:

• the product;
• the packaging;
• any damage.

We will provide an appropriate solution as quickly as possible.

Return Shipping Costs

The costs of returning a product are the responsibility of the customer.

If a product is damaged, defective, or incorrectly supplied, we will of course reimburse reasonable return costs or provide an appropriate solution.

Refunds

Upon receipt and inspection of the returned shipment, we will process the refund as swiftly as possible.

Once the return conditions have been met, your purchase amount will be refunded within 14 days at the latest, via the same payment method used for the original transaction.

We may withhold the refund until we have received the returned product or until you have provided proof that the product has been dispatched.

How Do I Register a Return?

At the bottom of the website, under the Service section, you will find Withdrawal & Returns. There, you can enter your order number and email address.

We will then send you further instructions for returning your order.

Return Address

Nouèm Oil & Nature
Noordland 51
2548 WB Den Haag
Nederland

E-mail: info@nouemoil.com
Website: www.nouemoil.com

Withdraw purchase or request a return →